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1st Line IT Support Engineer

1st Line IT Support Engineer

Job Title: 1st Line IT Support Engineer
Contract Type: Permanent
Location: Abingdon, Oxfordshire
Industry: STEM
Reference: HQ00009515_1666105545
Contact Name: Jerry Hayman
Contact Email:
Job Published: 18 October 2022
Job Description

1st Line IT Support Engineer - Oxfordshire - £25,000 - £27,000

Role: 1 Line IT Support Engineer

Field: IT/IT Support/IT Management/IT Infrastructure/Network Security

Working hours: Monday - Thursday (09:00 - 17:30), Friday (09:00 - 16:30)

Location of Work: Milton Park/Oxfordshire is the main site but may need to travel to meet client needs

Salary: £25,000 - £27,000

Benefits: 28 days inclusive of bank holidays, birthdays and Christmas shopping day off, bonus reviews , free on-site parking, holiday allowance + bank holidays, pension, free bus pass from Didcot to the offices, Bike to work scheme and more!

This is an exciting opportunity for a 1st Line IT Support Engineer to join a leading IT Consultancy with scope to learn and develop further.

Responsibilities:

  • Ensuring that client processes for on-boarding users, off-boarding users, backups, endpoint protection are all followed, and any issues are flagged for attention and remediation
  • Network Security: user profile / security access management (Windows AD)
  • Solving user problems /answering calls and logging tickets
  • New user & application setups (Laptops and PC`s)
  • Day-to-day user / systems support (printer installs, etc
  • Providing in-house technical support to company's office employees
  • Workstation troubleshooting
  • Training & answering queries (re: MS Office based apps)
  • Escalation of client requests (systems development & sales) to consultants/account managers
  • Occasional on-site support / delivery of goods & services to clients, site auditing & fact-finding visit

Requirements:

  • Experience with Windows 10 Desktop environments, Windows Server, Microsoft Office 365 and Active directory
  • IT Is essential that someone is flexible as some occasional national travel might be needed
  • Driving licence required - company vehicle for site visits
  • Technical skills and experience across; MS Windows, MS Office, Citrix, VPN, Firewall, Anti-virus software, Adobe, Email, PC, Printer, LAN, Networking/WIFI, Active Directory, Mobile Devices, Microsoft Operating Systems
  • Proven experience of logging work time in a ticketing system

To be considered for this fantastic opportunity, please send across an updated CV or call Jeremiah Hayman.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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