1st Line Support

1st Line Support

Job Title: 1st Line Support
Contract Type: Permanent
Location: Caerphilly, Wales
Industry: Permanent and Executive Recruitment
Reference: HQ00002437_1581071861
Contact Name: Arran Lewis
Contact Email:
Job Published: 07 February 2020
Job Description

1st Line Support - Based in Caerphilly - Permanent Role

Salary: upto £20,000 per annum (depending on experience) + package

Hours: 37.5 per week / Monday to Friday (qualified driver's preferable)

VibeRecruit is working on behalf of an established IT Managed Service provider who support a wide range of businesses throughout the UK. They offer remote support & on-site hardware & software solutions to small & medium sized companies operating across multiple sectors.

Due to increased business gains they are currently seeking a 1st Line Support Engineer to join their established service team based in Caerphilly.

The successful candidate will be the initial inbound contact from clients who require technical support.

Enquiries will come through via phone, email and their online portal and will need to be resolved in a timely manner.

Issues will range from basic through to more complex technical queries which will need to be forwarded to the appropriate party within the business.

The ideal candidate will have previous experience working within an IT support environment and have knowledge of Microsoft Windows (7&8), business desktop applications and some exposure to Server (2008, 2012 & 2016) operating systems.

Strong communication & customer service skills would be essential in this role as he/she will be regularly engaging with clients at all levels of business.

This is an excellent opportunity to join a modern, progressive company who reward hard work & the dedication of their employees (including support with further training).

If you are interested in finding out more please contact Arran Lewis.


1st line support, first line support, IT support, managed service support, IT help desk, IT assistance, IT department, online support, portal support, inbound support, Microsoft Office, Microsoft Server, Caerphilly, South Wales

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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