3rd Line support technician

3rd Tier Engineer

Bridgend

Full time - permanent role

£35,000 - 42,000 pa dependant on experience

An exciting opportunity to join a revamped department with an emphasis on maintaining optimal service levels, whilst adhering to published SLAs and offering industry-leading support to clients in England and Wales.

To be considered for this role, you must hold the below qualities and experience.

Experience of:

• HP servers - SANs and server clusters, VMWare and Hyper-V
• Office 365 (SharePoint, Exchange)
• HP managed switches
• VOIP services
• FTTC/Leased Line broadband technologies, including MPLS connectivity
• Sophos XG firewalls
• Enterprise level backup solutions - VEEAM, Datto, Acronis
• Sophos Central managed anti-virus

Qualifications:

• A minimum of 1 MCSA certificate
• 5+ years' experience at 3rd Tier
• Experience of working on a busy Managed Service Desk, dealing with SMEs and multi-site organisations
• An understanding of service SLAs

Training and development:

The client provides a fantastic training plan:

• Fully funded instructor-led MCSE courses and examinations (onsite at London or Bristol, with all expenses paid)
• The successful candidate will be expected to work towards the following certifications:
  • MCSE: Azure Solutions Architect Expert
  • MCSE: 365 Enterprise Administrator Expert
  • MCSE: Core Infrastructure

• Vendor specific product training will also be provided (Gamma, Sophos etc.)

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.