3rd Line support technician

3rd Line support technician

Job Title: 3rd Line support technician
Contract Type: Permanent
Location: Bridgend, Wales
Industry: Pharmaceutical
Reference: ITBRID_1569592221
Contact Name: Carla White
Contact Email:
Job Published: 27 September 2019
Job Description

3rd Tier Engineer


Full time - permanent role

£35,000 - 42,000 pa dependant on experience

An exciting opportunity to join a revamped department with an emphasis on maintaining optimal service levels, whilst adhering to published SLAs and offering industry-leading support to clients in England and Wales.

To be considered for this role, you must hold the below qualities and experience.

Experience of:

  • HP servers - SANs and server clusters, VMWare and Hyper-V
  • Office 365 (SharePoint, Exchange)
  • HP managed switches
  • VOIP services
  • FTTC/Leased Line broadband technologies, including MPLS connectivity
  • Sophos XG firewalls
  • Enterprise level backup solutions - VEEAM, Datto, Acronis
  • Sophos Central managed anti-virus


  • A minimum of 1 MCSA certificate
  • 5+ years' experience at 3rd Tier
  • Experience of working on a busy Managed Service Desk, dealing with SMEs and multi-site organisations
  • An understanding of service SLAs

Training and development:

The client provides a fantastic training plan:

  • Fully funded instructor-led MCSE courses and examinations (onsite at London or Bristol, with all expenses paid)
  • The successful candidate will be expected to work towards the following certifications:
    • MCSE: Azure Solutions Architect Expert
    • MCSE: 365 Enterprise Administrator Expert
    • MCSE: Core Infrastructure

  • Vendor specific product training will also be provided (Gamma, Sophos etc.)

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Get similar jobs like these by email

By submitting your details you agree to our T&C

Similar jobs