CE team leader (Welsh Speaking) - Wrexham

The census only happens every 10 years and counts every person and household in England and Wales. To help us do this, we at the Office for National Statistics (ONS) need a big field team to work within communities helping people to take part. In the field team for Census 2021, you'll meet people from all walks of life and gain valuable experience. What's more, you'll be part of something that's vital to us all. The information you'll collect will help with decisions on planning and funding services in your community.

The role

As a communal establishments team leader you will be leading a team of 12 officers and supported by a communal establishments area manager. Communal establishments (CEs) are managed residential accommodations such as universities and care homes. The main purpose of your role is to lead and manage a team of up to 12 officers who will engage with the CEs and encourage completion. Your team will be working independently, out and about in your area, and will require your support, assistance and guidance.

As your team will be working remotely, excellent communication skills are a must, and using these you will ensure that your officers feel supported, through regular contact, calls, and team meetings. You'll provide support, encouragement and motivation, identifying and cascading best practice and sharing the lessons learnt from any problems and issues. You'll deal with any incidents and escalate them as necessary.

You'll be part of a wider group of team leaders reporting to an area manager, who you can call on for advice, throughout the operation. During your working hours you will also have the support of a census staff help line, as well as an online help facility.

Main responsibilities

First and foremost, your role is to effectively manage and support your team of officers, to promote the benefits of the census and to encourage a positive response. To do this you'll need to:

• oversee the management of your officers and be their main point of contact throughout the operation
• use team meetings, 1-2-1 and coaching to lead, motivate and support your teams, ensure that your teams understand and achieve their performance goals
• prepare for the start of your team by getting to know their roles, carry out inductions for your team and oversee their training
• manage your own working pattern, and that of your team, to ensure sufficient cover is available throughout the operation
• manage any issues, such as sickness, disciplinary, grievance and dismissal procedures, supported by HR. Ensure all procedures are followed correctly
• accompany your officers in the field, complete observational reports and provide coaching
• support your team during the field operation, resolving operational issues, escalating where appropriate and offering leadership throughout
• provide daily updates and accurate weekly progress reports to your area manager and liaise with HQ team where required, including participating in evaluation and debrief activities
• review and analyse the performance of your teams, suggesting and implementing improvements to aid response
• ensure your and your teams' time and expenses sheets are accurate before authorising them and submitting promptly
• be able to travel throughout your assigned areas, this may involve long distances in rural areas
• always ensure confidentiality and security of census information
• liaise with secure establishments within your area including all establishments that require special arrangements for access and possible collection (for example, prisons, military bases, approved secure premises and secure medical facilities)
• deliver questionnaires to secure establishments and follow up on non-respondents where applicable

Essential skills and experience

You'll need to:

• have previous experience of managing a team
• have good written and verbal skills in English (Welsh would also be an advantage if working in Wales)
• have excellent customer service skills, including speaking to members of the public
• have the confidence to deal with the public and local community
• be well organised and able to plan and work within specified timescales
• be confident working both independently and as part of a team, using your initiative
• be able to understand, follow and deliver detailed written and verbal instructions
• be confident using a smartphone, laptop and various applications
• be professional at all times, and remain calm in challenging situations
• take responsibility for making effective and fair decisions, in a timely manner

We will ensure we follow all appropriate government guidelines to keep you safe whilst working for ONS. Appropriate PPE (Personal Protective Equipment) including hand sanitiser and face masks will be provided to all staff; for your safety, you will be required to use and wear that PPE, as instructed, when you are working. Social distancing will be maintained throughout the operation.

You'll need to:

• be prepared to use your home as an office and for storage of boxes of field staff materials (you'll also need to let your insurance company know that you work from home)
• be able to receive supplies, assemble and distribute them accordingly

For this role, you will need to hold a current full UK driving licence and have the use of a motor vehicle (insured for business use) for which you'll be paid a mileage allowance

Vibe Recruit is acting as an Employment Business in relation to this vacancy.