Customer Account Manager

Customer Account Manager

Job Title: Customer Account Manager
Contract Type: Permanent
Location: Nantgarw, Rhondda Cynon Taff
Industry: Administration and Office Support
Reference: HQ842_1655381118
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 16 June 2022
Job Description

Vibe Recruit are looking for a Customer Account Manager on behalf of their client based in Nantgarw. This is a full time, permanent contract.

  • Competitive salary
  • 33 days annual leave inclusive of statutory holidays
  • A generous pension scheme
  • Private healthcare optional scheme
  • Life assurance
  • Cycle to work scheme,
  • Access to our range of wellbeing benefits
  • Inclusion in our company bonus scheme.

Purpose of the role:

To provide an excellent level of service to key accounts, dealers and business development managers. Working with key stakeholders to input new orders, working with the Customer / Sales Team to ensure the order has the correct specifications, is entered onto the system correctly and managed through to manufacture and delivered to the Customers satisfaction.

Key areas of responsibilities:

Process orders accurately for new order requests to include but not limited to:

  • Agreeing a production slot with planning
  • Generating a Parts Check if delivery is required quicker than our standard lead time
  • Configuring the order in the order process system
  • Clarifying any ambiguous order requirements and working with clients and sales to establish a high standard of order specification prior to order processing.
  • Generating a Sales Acknowledgement and emailing this to the Customer to confirm the order
  • Work with the Special Product Request (SPR) team to support fulfilment of non-standard order
  • Where upholstery has not been used before, raise an SUR form and forward to the product development team and work with them to ensure the fabric is suitable for the product.
  • Work with the Product team and raise the relevant orders for fabric testing where fabrics have not been used before.

Experience & skills:

  • Demonstrable experience of delivering solutions based customer service
  • Experience of B2B customer service
  • Positive approach
  • Excellent communication skills - oral and written, coupled with excellent telephone manner
  • Excellent interpersonal skills and ability to build rapport

For more information, please contact Naomi on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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