Customer Contact Agent
Job Title: | Customer Contact Agent |
Contract Type: | Permanent |
Location: | Romford |
Industry: | Contact Centres |
Reference: | HQ699_1679392381 |
Contact Name: | Naomi Gibbs |
Contact Email: | |
Job Published: | 21 March 2023 |
Vibe Recruit's client are looking to appoint Customer Contact Agents on a full time permanent contract.
This is a key customer facing role predominantly telephony based helping to assist their clients and their customers.
The role is located in their Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.
Key Responsibilities and Duties
- Answer incoming calls from clients' customers to discuss and arrange suitable resolutions based on their personal circumstances.
- Answer incoming call to assist the field agents in dealing with their clients' customers.
- Assist their clients' customers with their general queries.
- Make outbound calls to their client's customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
Skills & Experience
Essential:
- Minimum 18 months previous experience working in a call centre/customer contact centre
- Organised and can accurately follow protocols to deliver a high and consistence service.
- Active listening and ability to summarise conversation to customer
- Adaptable, flexible, and react positively to change.
- Polite, patient, empathetic and understanding of people's personal circumstances.
- Proficient in Microsoft Office, and able to adapt to custom built CRM systems.
Desirable:
- Able to plan and efficiently manage own workload.
- Previous experience in the debt resolution and collections process.
- Initiative and independence
- Personal resilience
For more information please contact Naomi on 07506 949615
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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