Customer Contact Team Trainer

An exciting opportunity to work with our client based in Romford.

The primary purpose of the role is to support the delivery of service excellence for both the business and its customers by designing, creating and delivering training to new and existing staff within the customer contact team.

You will be a key member of the Customer Contact team helping to ensure the team is supported in meeting the required performance standards.

Continually identifying and implementing improvements/changes to the training material, delivery and approach.

Key Accountabilities

• Delivery of induction training to all new colleagues into the Customer Contact team in line with processes agreed with the Customer Contact Manager and Team Leaders.
• Delivery of training to existing colleagues in line with priorities agreed with the Customer Contact Manager and Team Leaders
• Assist the Customer Contact Manager with the Customer Contact process guides and training materials, ensuring they are kept relevant and up to date.
• Identifying opportunities to improve the training material, training approach and delivery of training.

Skills and Experience

Essential:

• Previous experience in the delivery of training or development of new and existing colleagues
• Previous experience in the design and creation of training approaches and material
• Effective communicator with strong interpersonal skills
• Strong planning and organisation and able to work autonomously and multitask.

Desirable:

• Previous experience in the utility industry.
• Previous experience in the debt resolution and collections process.
• Good work ethic with the ability to work within defined timescales.
• Proficient in Microsoft Office, and the use of CRM systems.

For more information, please contact Naomi on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.