Customer Service Administrator

Customer Service Administrator - Waddesdon - £23,000 - £25,000

Position: Customer Service Administrator
Salary: £23,000 - £25,000
Location: Waddesdon / Buckinghamshire
Type: Permanent
Hours: Monday Thursday: 8am 5pm
Friday: 8am 3pm


Our client is one of the biggest manufacturing distributors in the UK and is looking for a Customer Service Administrator to join their team. You will be responsible for arranging engineers to go on site, ordering replacement parts, organising engineers' accommodation, liaising with customers and a lot more. The Customer Service Administrator will work closely with the Service and Installation Manager to support the life cycle of the customer's order from initial enquiry to conclusion.

Responsibilities:

• Deal directly with customers to ensure customer's needs are met ensuring the customer is kept informed of order progress and timelines.
• Keep accurate records of discussions and correspondence with customers.
• Build a working knowledge of product details and company services offered.
• Company checks and background searches.
• Process the purchase orders with the supplier ensuring accuracy and attention to detail of equipment required.
• Manage costings sheet and quotation functionality.
• Analysing statistics or other data for monthly meeting and reviews.
• Arrange the import and transportation of product ensuring scheduled timelines are met.
• Ensure that customer requirements for engineering assistance are managed in a timely manner with appropriate support made available.
• Liaise with the engineering team to ensure appropriate management of their time, hotel booking and customer expectations in preparation for installation.
• Resolve service desk problems quickly and professionally. Working towards improving current service desk methods to increase productivity and customer service experience.
• Ensure compliance with H&S legislation including ensuring the Risk Assessment for the job is accurate and communicated.

Requirements:

• Great customer service
• Ability to work to tight deadlines and cope under pressure
• Strong organisational skills
• Ability to prioritise effectively
• Excellent communication skills written and verbal
• Have excellent attention to detail
• Intermediate in Word, Excel and Outlook

If you are interest in this role, please feel free to send us your updated CV or give us a call on 01869 321322.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.