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Customer Service Administrator

Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Aylesbury, Buckinghamshire
Industry: Administration and Office Support, Industrial (Warehouse & Manufacturing)
Reference: HQ00009077_1659617415
Contact Name: Dajana Kovacevic
Contact Email:
Job Published: 04 August 2022
Job Description

Customer Service Administrator - Waddesdon - £23,000 - £25,000

Position: Customer Service Administrator
Salary: £23,000 - £25,000
Location: Waddesdon / Buckinghamshire
Type: Permanent
Hours: Monday Thursday: 8am 5pm
Friday: 8am 3pm


Our client is one of the biggest manufacturing distributors in the UK and is looking for a Customer Service Administrator to join their team. You will be responsible for arranging engineers to go on site, ordering replacement parts, organising engineers' accommodation, liaising with customers and a lot more. The Customer Service Administrator will work closely with the Service and Installation Manager to support the life cycle of the customer's order from initial enquiry to conclusion.

Responsibilities:

  • Deal directly with customers to ensure customer's needs are met ensuring the customer is kept informed of order progress and timelines.
  • Keep accurate records of discussions and correspondence with customers.
  • Build a working knowledge of product details and company services offered.
  • Company checks and background searches.
  • Process the purchase orders with the supplier ensuring accuracy and attention to detail of equipment required.
  • Manage costings sheet and quotation functionality.
  • Analysing statistics or other data for monthly meeting and reviews.
  • Arrange the import and transportation of product ensuring scheduled timelines are met.
  • Ensure that customer requirements for engineering assistance are managed in a timely manner with appropriate support made available.
  • Liaise with the engineering team to ensure appropriate management of their time, hotel booking and customer expectations in preparation for installation.
  • Resolve service desk problems quickly and professionally. Working towards improving current service desk methods to increase productivity and customer service experience.
  • Ensure compliance with H&S legislation including ensuring the Risk Assessment for the job is accurate and communicated.

Requirements:

  • Great customer service
  • Ability to work to tight deadlines and cope under pressure
  • Strong organisational skills
  • Ability to prioritise effectively
  • Excellent communication skills written and verbal
  • Have excellent attention to detail
  • Intermediate in Word, Excel and Outlook

If you are interest in this role, please feel free to send us your updated CV or give us a call on 01869 321322.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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