Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Port Talbot, Neath Port Talbot
Industry: Administration and Office Support, Hospitality and Catering, Contact Centres
Reference: HQ00007346_1638288288
Contact Name: Eve Jenkins-Tucker
Contact Email:
Job Published: 30 November 2021
Job Description

Customer Service Advisor
Salary: £18,500
Location: Port Talbot
Hours: Mon - Fri 8:30 am - 4:30 pm with an option for overtime

My client based in Port Talbot area is looking for the right person to join their Customer Service team during this exciting time for them as they expand.
My client is a thriving online business providing Brazilian Jiu Jitsu clothing and accessories.
The role of the Customer Service team is integral in providing my clients customers with speed and efficiency when dealing with order enquires.

Are you looking to join an expanding company with endless opportunities to come?
Do you love to put customers at the heart of everything you do?
Have you been looking for a chance to become a valued part of the team?

If you said yes to any of the above, then I'd love to hear from you!

Responsibilities and Duties
*Manage large amounts of incoming queries through email, telephone, or social media platforms.
*Identify and assess customers' needs to achieve satisfaction.
*Build sustainable relationships and trust with customers' accounts through open and interactive communication.
*Provide accurate, valid, and complete information by using the right methods/tools.
*Meet personal/ customer service team sales targets and call handling quotas.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
*Generate sales leads.

This role will also include uniform and occasional opportunities to travel for events and competitions abroad.

If you like the sound of this position or have an questions then please get in touch or apply!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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