Customer Service Advisor
Job Title: | Customer Service Advisor |
Contract Type: | Permanent |
Location: | Abingdon |
Industry: | Contact Centres |
Reference: | CSWC1_1653394254 |
Contact Name: | Dajana Kovacevic |
Contact Email: | |
Job Published: | 24 May 2022 |
Customer Service Advisor - South Oxfordshire - £21,000
Role: Customer Service Advisor
Hours: Mon - Fri (9am - 5.30pm)
Type: Permanent - Office based
Location: South Oxfordshire/Abingdon
Salary: £21,000
About the role:
Our client is looking for an enthusiastic Customer Service Advisor to join their welcoming team in assisting customers on the company's luxurious products providing knowledge and expertise. This role includes being a brand ambassador for this prestigious company while maintaining and delivering a first-class customer experience.
Responsibilities:
- Be a brand ambassador for the company by communicating in line with the brands values - Full training will be provided
- Manage any customer concerns and complaints within company SLAs
- Take a proactive approach to upsell products and provide expertise and knowledge supporting the customer service team
- Meet SLA target for email response, email resolution and customer satisfaction rating
- Responding to all customer service queries via phone, live chat and email politely, quickly and efficiently
- Using sound judgement and making decisions within established procedures for each service request to maximise customer satisfaction
- Handling each transaction to full completion - keeping the customer and other internal departments informed at all times
- Logging customer service queries and reporting to the business within agreed timeframes
- Managing and accurately entering data associated with customer orders
- Support the international team on sample requests
- Improving customer service procedures and taking responsibility of yearly objectives
Experience:
- Customer Service experience in either call centre/retail environment
- Able to thrive in a fast-paced environment
- Good communication skills
- Good attention to detail
- Strong organisational skills - using initiative and prioritising
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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