Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Ystrad Mynach, Caerphilly
Industry: Administration and Office Support
Reference: CustServ_1565857206
Contact Name: Rebecca Doyle
Contact Email:
Job Published: 15 August 2019
Job Description

We are currently recruiting for a Customer Service Advisor on behalf of our client based in Penallta ( Ystrad Mynach )

Job Role:

To deliver a cashiering service in a face-to-face environment in line with financial regulations and agreed procedures at any one of our Customer Service Centres. Our Customer Service Centres are based at Penallta House - Tredomen, Pontlottyn, Bargoed, Blackwood, Risca, Newbridge and Caerphilly.

Job Purpose

Provide high quality customer service across a number of Service access channels, acting as an 'advocate' for the customer.

Deliver a variety of service requests by accessing various services.

Pro-actively manage the life cycle of the service request.

Job Requirements

Previous experience and proven ability in the delivery of customer services.

Ability to work as part of a team, and to be self motivated, working without close supervision.

Desirable Qualifications

Holds or committed to achieving an Institute of Customer Service Award or a similar recognised Service qualification.

5 GCSEs Grade A*-C or equivalent Level 2 qualifications on the Credit and Qualifications Framework.

Or Level 2 qualification on the Credit and Qualifications Framework.

If you would like to apply or get anymore information on this position, please submit your CV or give us a call on 02922 408250

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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