Customer Service Co-ordinator

Customer Service Co-ordinator - Banbury - Permanent

Position: Customer Service Co-ordinator

Location: Banbury

Type: Permanent

Hours: 08:45am - 16:45pm Monday - Friday

Are you an individual who has an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads?

Our client who is a leading manufacturing and software company expanding rapidly is looking for a Customer Service Coordinator to join their team. Your responsibility will be to provide support to the Service/Operations Department. The position is a multi-disciplined role requiring a wide range of skills to support activities such as ensuring processes for service calls, spares and returns are carried out as efficiently and accurately as possible.

Responsibilities:

• Ensure quotations, PO receipt/Order Entry/RMA tasks are carried out in a timely manner with excellent attention to detail
• Manage and arrange the Service Engineers job timetable by location and customer demand
• Responsible for all UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc
• Manage the Service filing system and the creation of all Training & Machine manual
• Create and assist in raising quotations for spare parts and service
• Raising quotations for Parts/Service/Training
• Arranging service visits both UK and Overseas including booking of flights, hotels, parking, hire cars, transfers, visa's etc
• Dealing with urgent customer requests and complaints in a timely fashion
• Diary management
• Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities
• Welcoming Customers to the site, coordination of health & safety, signing in, tour of building, preparation of meeting rooms (to include refreshments) for visitors & training
• Positively influence and build effective relationships

Requirements:

• Professional and proficient in handling complex queries to locate the right source of direction of call
• Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner
• Pro-activity and use of initiative in order to resolve potential problems and challenges
• Ability to respond well to change and pressure
• A meticulous approach and a high level of accuracy demonstrating strong attention to detail
• Excellent communication skills

Specific Skills:

• Use of Microsoft Package such as Word, Excel and Outlook Email
• Use of a CRM system
• Use of Sage or SAP - desirable but not essential

Benefits:

• Holidays: 25 days plus Bank Holidays
• Pension (3% Company, 5% Employee)
• Employee Access Program
• Discounts to high street stores, entertainment, holidays, gym membership, cycle to work scheme
• Training and career development
• Free onsite parking

If you are interested in this position please send us your updated CV or call us on 01869 321 322.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.