Customer Service Desk Operator
Job Title: | Customer Service Desk Operator |
Contract Type: | Permanent |
Location: | Bicester |
Industry: | Contact Centres |
Reference: | B00001_1662123463 |
Contact Name: | Dajana Kovacevic |
Contact Email: | |
Job Published: | 02 September 2022 |
Customer Service Desk Operator - Bicester - Hybrid Working
Position: Customer Service Desk Operator
Location: Bicester
Salary: Up to £26,000 + shift allowance
You will be entitled to a 20% shift allowance when covering rotational shifts.
Vibe Recruit has partnered up with a client who is seeking a Customer Service Desk Operator to join their team. The company helps provide a combination of complex services in order to make critical effort to enhance and improve the UK's defence supply chain.
Great opportunity for a Customer Service Desk operator who is seeking a fast paced, rewarding and high-profile role to make an impact. You will be responsible in providing support to customers on Operations/Exercises across the UK and worldwide.
Full training will be provided. Hybrid working will be available after 6 weeks training period. (2 days in office and 3 days work from home available)
Responsibilities:
- Receive, record and resolve customer queries by telephone/via Komodo
- Log all calls appropriately to ensure all customer interaction is recorded on the ticket
- Provide the reference number to each individual case raised
- Answer incoming calls within a limited time frame
- Communicate any unresolvable tickets to a Tier 2 agent when required
- Ensure all responses back to the Customer are within 24 hours where possible
- Any other duties assigned by management
Requirements:
- Able to communicate clearly - good written and verbal communication
- Able to prioritise workload
- Good IT skills
- Previous experience of working within a call centre environment would be preferred
Benefits:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Clearance Required:
Please note that you must be eligible for a Baseline Security Clearance (BPSS).
Shifts can vary:
08:00 - 16:30 (Monday - Fridays)
07:30 - 18:00 (Monday - Sunday: rotational shift cover)
13:30 - 00:00 (Monday - Sunday: rotational shift cover)
22:00 - 08:30 (Monday - Sunday: rotational shift cover)
You will be entitled to a 20% shift allowance when covering rotational shifts for the team.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Sorry, this job has expired
Get similar jobs like these by email
By submitting your details you agree to our T&C