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Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Swansea
Industry: Administration and Office Support
Reference: HQ00010072_1683799254
Contact Name: Michaela Bennett
Contact Email:
Job Published: 11 May 2023
Job Description

My client based near Neath are seeking a CUSTOMER SERVICE REPRESENTATIVE to join their well established successful business in the manufacturing industry.

The primary role of the customer service representative is to provide excellent customer service to a global customer base.

Your main responsibilities:

* Process all customer enquiries and purchase orders in a timely manner

* Take "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints

* Develop strong interpersonal links with internal and external customers

* Take responsibility for customer information in system, monitoring and updating to ensure accuracy

* Work with supply chain and links to other departments - meet with production and logistics regarding customer order status

* Achieve and ensure high levels of system and administration accuracy

* Develop and build strong working relationships with external sales managers and with internal departments

In order to be successful in this role, you will need:

* Proven track record customer service or internal sales role

* Good IT skills including Microsoft Office and ERP/MRP systems

* High level of attention to detail

* Excellent understanding of outstanding customer service

* A person that thrives on challenges and is very career focussed

* Process driven and great attention to detail

* High level focus on meeting/exceeding customer expectations

* Good communication and organisational skills

* Able to prioritise and execute tasks

* Effective at working independently and working as part of a team

* Ability to analyse and interpret data

This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 - 16.30 Friday 08.00 - 14.30

If this role is of interest please get in touch asap

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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