Customer Services Advisor

• Handling inbound calls and emails to assist customers with a variety of product-related questions or issues.
• Providing support to customers in real time via live chat platform
• Helping to answer queries and providing any support required;
• Solving problems as quickly and efficiently as possible.
• Building and maintaining positive relationships with customers
• Taking card payments over the phone and processing these accurately and securely.

Experience, attributes & skills sought:

• Must have had previous customer services experience, 1 year plus.
• Experience in managing customer accounts and databases
• Confident multi-tasker.
• Have a focused customer mentality.
• Pro-active approach.
• Professional approach and telephone manner.
• Passion for learning and personal development.
• Ability to work collaboratively as part of a team.
• Excellent professional telephone manner coupled with strong active listening skills and a sunny disposition.
• Good written skills
• Meticulous attention to detail
• Be a problem-solver and solution provider
• Good IT skills (MS Office) and CRM systems

For further information please contact Geri at Vibe Recruit.