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Customer Services Advisor

Customer Services Advisor

Job Title: Customer Services Advisor
Contract Type: Permanent
Location: Didcot, Oxfordshire
Industry: Contact Centres
Reference: 21062022 - Ref 1_1655829718
Contact Name: Geri Wiltshire
Contact Email:
Job Published: 21 June 2022
Job Description
After initial training, this role will be based in the office 3 days a week and remote 2 days
VIBE Recruit are working with a company who are a quintessentially British Brand. This company have an excellent reputation and due to expansion they are looking for another member of their Customer Services team.
Responsibilities:
  • Handling inbound calls and emails to assist customers with a variety of product-related questions or issues.
  • Providing support to customers in real time via live chat platform
  • Helping to answer queries and providing any support required;
  • Solving problems as quickly and efficiently as possible.
  • Building and maintaining positive relationships with customers
  • Taking card payments over the phone and processing these accurately and securely.

Experience, attributes & skills sought:

  • Must have had previous customer services experience, 1 year plus.
  • Experience in managing customer accounts and databases
  • Confident multi-tasker.
  • Have a focused customer mentality.
  • Pro-active approach.
  • Professional approach and telephone manner.
  • Passion for learning and personal development.
  • Ability to work collaboratively as part of a team.
  • Excellent professional telephone manner coupled with strong active listening skills and a sunny disposition.
  • Good written skills
  • Meticulous attention to detail
  • Be a problem-solver and solution provider
  • Good IT skills (MS Office) and CRM systems

For further information please contact Geri at Vibe Recruit.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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