Data Assistant

Data Assistant

Job Title: Data Assistant
Contract Type: Permanent
Location: Caerphilly, Wales
Industry: Administration and Office Support
Reference: 87879_1562315470
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 05 July 2019
Job Description

Our client is looking to appoint a Data Assistant working within the Data Services team. The Data Assistant is responsible for bill validation, invoice query management to a portfolio of clients assigned to them and providing support as & when required to the rest of the Data Services team.


Monday - Friday

Happy to agree start and finish times with successful applicant

Salary of £7,200/annum (A pro-rata of the £18k for a FTE in the same role)


  • Maintain database information accurately
  • Obtain invoices and data in a timely manner in readiness for validation
  • Ensure emails are filed as necessary
  • Understand and adhere to operational processes and procedures
  • Ensure data completeness for client portfolios
  • Liaise with suppliers to obtain information and resolve queries
  • Raise cases and queries for any exceptions or issues
  • Maintain internal service level tracker and generate reports to manage workload
  • Providing a first-class client experience to internal & external stakeholders
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
  • Build effective relationships with suppliers to ensure queries are dealt with as quickly and efficiently as possible
  • Support the wider needs of the business as and when reasonably required

Key Competencies:

  • Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
  • Effective Communication: Clear, concise. Be mindful of your audience
  • Building Relationships: Be honest, approachable, positive and helpful
  • Organisational Skills: Use IT systems effectively to organise workload, adhere to SLAs
  • Standard IT Skills: Good understanding of MS packages with at least a basic understanding of Excel
  • Processes: Develop an understanding of all internal processes required to carry out role, where available
  • Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
  • Attention to Detail: Maintaining a high level of accuracy in regards to email, files, reports and internal systems
  • Teamwork: Making yourself available to support wider team where appropriate
  • Attitude: Be positive, polite and respectful of all colleagues, clients and suppliers

To apply for this role, please update your CV or alternatively send directly

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