W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9wawjlifjly3j1axqvanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Data Assistant

Data Assistant

Job Title: Data Assistant
Contract Type: Permanent
Location: Caerphilly, Wales
Industry: Administration and Office Support
Reference: 87879_1562315470
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 05 July 2019
Job Description

Our client is looking to appoint a Data Assistant working within the Data Services team. The Data Assistant is responsible for bill validation, invoice query management to a portfolio of clients assigned to them and providing support as & when required to the rest of the Data Services team.

15hrs/week

Monday - Friday

Happy to agree start and finish times with successful applicant

Salary of £7,200/annum (A pro-rata of the £18k for a FTE in the same role)

Duties:

  • Maintain database information accurately
  • Obtain invoices and data in a timely manner in readiness for validation
  • Ensure emails are filed as necessary
  • Understand and adhere to operational processes and procedures
  • Ensure data completeness for client portfolios
  • Liaise with suppliers to obtain information and resolve queries
  • Raise cases and queries for any exceptions or issues
  • Maintain internal service level tracker and generate reports to manage workload
  • Providing a first-class client experience to internal & external stakeholders
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
  • Build effective relationships with suppliers to ensure queries are dealt with as quickly and efficiently as possible
  • Support the wider needs of the business as and when reasonably required

Key Competencies:

  • Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
  • Effective Communication: Clear, concise. Be mindful of your audience
  • Building Relationships: Be honest, approachable, positive and helpful
  • Organisational Skills: Use IT systems effectively to organise workload, adhere to SLAs
  • Standard IT Skills: Good understanding of MS packages with at least a basic understanding of Excel
  • Processes: Develop an understanding of all internal processes required to carry out role, where available
  • Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
  • Attention to Detail: Maintaining a high level of accuracy in regards to email, files, reports and internal systems
  • Teamwork: Making yourself available to support wider team where appropriate
  • Attitude: Be positive, polite and respectful of all colleagues, clients and suppliers

To apply for this role, please update your CV or alternatively send directly

Get similar jobs like these by email

By submitting your details you agree to our T&C

Similar jobs