IT Support Specialist

My client based in Neath is looking to appoint an experienced IT Support Specialist on a permanent contract.

A business with a strong reputation in the market as a quality British manufacturer supplying the UK and worldwide. Manufacturing a range of products designed to solve the numerous challenges associated with consumers receiving their goods purchased online.

The role requires IT systems support across the business as follows:

Process Development (high level)

• Mapping and documenting processes and keeping up to date records/documentation
• Testing of new software releases, reporting back to group with revisions, corrections as required
• Identify and manage bug fixes /corrections for UK live platform
• Prepare and submit UK software development proposals as required
• Keep abreast of software development and hardware integrations and support translation into UK product offering

New Business Sales Support

• Create process flow maps in line with customer specific customisations and secure sign off with onboarding team member
• Work with the onboarding function to ensure support documentation is in place for all new processes to enable seamless onboarding
• Possess the ability to deliver process demonstrations to cover for holidays (not a core activity)
• Keep accurate records of all customer system processes, including flags for service and maintenance renewals

Post order/ pre-installation

• Verify system setup and configuration / test functionality prior to despatch
• Implement any customer screen customisations
• Upload terms of use to portal and add customer address location details
• Configure concierge accounts, assign manager and service tags / PINS
• Support the reconfiguration and expansion of systems by customers via software configuration

Skills and Qualifications

• Experience as a Customer IT Support Specialist or similar CS role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Customer-oriented and cool-tempered
• Familiarity with both PC Hardware and Software
• Experience with computer networks
• Desirable BSc in Information Technology or relevant diploma

Working Hours : Monday - Friday 9am-5pm.

For more information please contact Naomi on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.