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Project Administrator

Project Administrator

Job Title: Project Administrator
Contract Type: Temporary
Location: Swansea, Wales
Industry: Administration and Office Support
Reference: Project Admin_1572363762
Contact Name: Emily Hibbitt
Contact Email:
Job Published: 29 October 2019
Job Description

Main Responsibilities of Project Administration

Our client is a leader in their industry, looking for graduate applicants or administration experienced applicants for this position ideally.

This role will be on a temp - perm basis after 12 weeks.

Salary will be dependent on experience.

Management of customer accounts:

  • Acting as main point of contact for allocated customer accounts, maintaining strong working relationships with accounts.
  • Contribute to the development of customer relationship management strategy specific to each account.
  • Gaining knowledge of products and services specific to accounts and handling customer queries accordingly.
  • Dealing with day-to-day queries from customers in a timely manner.
  • Ensuring effective internal communication to ensure that management are kept updated on accounts and order progress.
  • Circulating marketing material with customers in adherence with customer communication strategies.
  • Managing customer delivery logistical requirements, booking deliveries, managing paperwork, creation of required documentation.

Co-ordination of order progression through production:

  • Monitoring outstanding customer orders and co-ordinating the logistics of the product through production. Co-ordinating orders through production from start to finish.
  • Supporting Project Operations, contributing to weekly reports and monitoring on-time delivery of orders.
  • Liaising with other departments for information relating to the delivery and quality of the product.

Project Administration:

  • Undertaking general receptionist duties - answering phone calls equally allocated to team members, dealing with telephone queries professionally & helpfully, directing calls to the correct person.
  • Entering project orders onto the system, including works order creation,
  • Contributing to the maintenance of the Project mailbox, adhering to equal allocation of tasks set by management.
  • Producing delivery schedules for customers and Supervisors
  • Assisting external project team with order progressing including expediting orders for customers,
  • Assisting with departmental projects
  • Competent use of Company systems
  • Attending training arranged by the Company as and when required to upskill, and training incoming staff to carry out Project Administration role
  • Being proactive and taking initiative with work, reacting to changes in customer demand
  • Maintaining good working relationships with internal departments by liaising efficiently and professionally, maintaining a high standard of inter-departmental communication.

Delivering a high standard of customer care, building and maintaining strong working relationships with customers, answering queries promptly, efficiently, and politely

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