Reception Manager

Reception Manager

Job Title: Reception Manager
Contract Type: Permanent
Location: Merthyr Tydfil, Wales
Industry: Hospitality and Catering
Reference: HQ997_1633000256
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 30 September 2021
Job Description

Our client based in Merthyr Tydfil is looking for an experienced, energetic, and motivated leader to join their Visitor Experience team in a new role as Reception Manager on a permanent, full time basis.

This role will lead the team in delivering a fun but professional environment, which results in the efficient day-to-day operation of the welcome department. Reporting through to the Business Development Manager the successful candidate will be expected to take full ownership of the department, delivering a world class service.

You will be expected to always lead by example; this is a hands-on role that will suit someone who enjoys leading from the front. The ideal candidate will have previous management experience from a reception/guest services background, you will be highly flexible, with a can-do approach, be professional, proactive and service focused but importantly a friendly and welcoming presence, with a strong attention to detail.

Ideally looking for someone with hotel/attraction/hospitality background.

Duties and Responsibilities to include:

  • Assist the BDM in group and corporate enquiries and functions, and assisting in events, as needed
  • Ensure all team are completing the 'Acceptance of Risk' confirmation checks
  • Train and lead the Visitor Welcome team in engaging with their visitors, sharing information they will need for their day, also sharing information on upcoming events
  • Ensure the Visitor Welcome team are consistently adhering to company GDPR protection policies
  • Work with the BDM to deliver team training for the Visistor Welcome department in all areas
  • Work with the BDM in achieving the department KPIs
  • Engaging with all visitors throughout their visit and ensure a warm goodbye is given by all team
  • Assist the Senior team in occasionally acting as 'duty manager', as and when required
  • Lead on Team HR requirements, such as rotas, employee journey activities
  • Working with the BDM & the Facilities manager to create a safe working environment for the team and visitors
  • Assist the BDM in Health and safety practices and training for the department

Key skills:

  • Exceptional people & leadership skills, enabling great working relationships with team members as well as visitors.
  • Solid skills in team training, covering a vast range of topics
  • Ability to deliver and lead on exceptional standards of customer service
  • Proven experience in face-to-face customer service experience, ideally in a sales environment
  • Fun, personable and highly motivated self-starter
  • Willingness to learn and participate in training programs
  • Strong written, verbal, and non-verbal communication skills
  • Numerate with experience of record keeping and cash handling
  • Good IT skills (Microsoft office package)

Hours of work - 40 hours a week.

For more information please contact Vibe Recruit on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Get similar jobs like these by email

By submitting your details you agree to our T&C