Welsh Speaking Customer Service Advisors (Remote Working)

Welsh Speaking Customer Service Advisors (Remote Working)

Job Title: Welsh Speaking Customer Service Advisors (Remote Working)
Contract Type: Temporary
Location: Nantgarw, Rhondda Cynon Taff
Industry: Contact Centres
Reference: HQ00005375_1624545105
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 24 June 2021
Job Description

We are currently recruiting for welsh speaking Customer Service Advisors to work on a contract relating to COVID-19. This will be a home-working role.

Main duties and responsibilities :

  • Form part of a team of call handlers to answer calls relating to COVID-19 and vaccinations.
  • To act as a direct point of contact for customers.
  • To deal with each call with excellent interpersonal skills, empathy and patience.
  • To offer solutions in a courteous and professional manner.
  • To take ownership of issues raised and follow through on solutions in order to provide customer-oriented quality service excellence.
  • Ensure the timely and accurate recording of information from those interviews using systems provided.

Hours of work - 8 hour shifts / 5 days a week between with hours of 7am-11pm. A rota will be provided in advance working remotely.

For more information, please contact Naomi on 02922 408250

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

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