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Customer Account Manager

Customer Account Manager

Job Title: Customer Account Manager
Contract Type: Permanent
Location: Blackwood, Caerphilly
Industry: Construction
Reference: HQ873_1640157560
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 22 December 2021
Job Description

My client is looking to recruit an experienced and resourceful Account Executive to identify, develop and implement growth opportunities and clients in existing and new markets.

This role will be a combination of account management and securing new business opportunities.

They are looking for an individual with a track record of creating long-term value for organisations, who is customer-obsessed and ready to solve the changing needs of our clients.

Candidates should have strong account management, communication, negotiation, analytical, numerical and leadership skills.

Main Responsibilities

  • Identify, qualify, and secure business opportunities; coordinating business generation activities; developing customised targeted sales strategies.
  • Understand client needs and offer solutions and support; answer potential client questions and follow-up call questions; responding to client requests for quotes (RFQ's).
  • Account manage and develop a small portfolio of key clients.
  • Maintain fruitful relationships with clients and address their needs effectively.
  • Collaborate with management on sales goals, planning, and forecasting; maintaining short and long-term business development plans.
  • Reviewing and understanding of technical drawings at a basic level.

Other Responsibilities

  • Collaborate with all team members in the commercial department and leadership to secure, retain, and grow accounts.
  • Create informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.
  • Maintain a sales pipeline of new opportunities and enquiries.
  • Update all sales administration in the company CRM/ERP software.
  • Research the market and potential products and customers.
  • Communicate with new/potential customers in their own preferred communication method.
  • Act as a contact between a company and its existing and potential markets including market intelligence on the UK and European Foundry Industry.
  • Negotiate the terms of an agreement and close sales, challenging any objections with a view to getting the customer to buy.
  • Make accurate, rapid cost calculations and provide customers with quotations.
  • Negotiate on price, costs, delivery, and specifications with potential buyers.
  • Review your own sales performance, aiming to meet or exceed KPI's.
  • Attend team meetings and share best practice with colleagues.
  • Analysing and reporting on opportunities and threats to the business.
  • Foster a collaborative environment within the organisation.
  • Support and input into the Marketing function of the business and collaborate with the Marketing Executive.

Job Requirements and Qualifications

  • Experience in Sales & Marketing, including account management.
  • Experience crafting spreadsheets and other data collection/presentation methods
  • Experience in reviewing and understanding technical drawings.
  • Experience in the manufacturing sector is preferable but not essential.
  • Written and oral communication skills
  • Ability to develop good relationships with current and potential clients.
  • Excellent leadership and communication skills.
  • Knowledge of productivity tools and software.
  • High attention to detail and a focus on fact-based decision making.

For more information, please contact Naomi on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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