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Customer Contact Agent

Customer Contact Agent

Job Title: Customer Contact Agent
Contract Type: Permanent
Location: Nottingham
Industry: Contact Centres
Reference: HQ101_1715682799
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 14 May 2024
Job Description

Customer Contact Agent

£23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday.

Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry...if so, please read on.

We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility industry.

As a Customer Contact Agent, the primary purpose of the role is to deliver service excellence for both the company and its customers by working within a Customer Contact Team.

Customer Contact Agent Duties & Responsibilitie:

  • Answer incoming calls from their clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and their clients' criteria.
  • Make outbound calls to customers to attempt to establish contact.
  • Update the relevant CRM systems with the information relating to your calls from general updates and details on the resolution gained.
  • Cover team workloads to a sufficient level during staff absence to ensure clients receive a consistent service.
  • Manage calls within the company agreed quality framework
  • Drive own performance to achieve required Key Performance Indicators

Customer Contact Agent Essential Skills & Experience


  • Minimum 18 months experience working in a call centre/customer contact centre environment.
  • Active listening and ability to summarise conversation to customer
  • Good work ethic with the ability to work within defined timescales
  • Proficient in Microsoft Office


  • Previous experience in a debt resolution and collections process.

For immediate consideration, please forward your CV to Naomi today!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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