Customer Operations Administrator

Customer Operations Administrator
Cwmbran

Join a supportive, forward-thinking team in a role that offers work-life balance, great benefits, and a friendly environment.

Working Hours:

• Monday-Thursday: 8:00am - 4:00pm (on site)
• Friday: 7:30am - 3:30pm (work from home)

Salary: £24,570

Permanent contract + Fantastic benefits package

Vibe Recruit's client based in Cwmbran is looking to appoint a Customer Operations Administrator to join their team. This role is all about ensuring customer orders are processed smoothly, from order entry and documentation through to logistics and customer updates.

Main Tasks

Quoting, Orders & Invoicing

• Issue repair quotes for out-of-warranty items and process purchase orders.
• Raise pro-forma and final invoices.
• Enter sales orders for stock service items.

Customer Communication

• Act as main contact for warranty/service updates.
• Work with Account Managers on customer status updates.
• Inform customers of delays and follow up unresponsive/out-of-warranty quotes.

Repair Coordination

• Liaise with Service Team Leaders to monitor repair progress.
• Issue fault reports and final documentation.
• Arrange disposal of unrepairable units.

Logistics

• Coordinate global return deliveries.
• Prepare commercial invoices and shipping documents.

Systems & Records

• Maintain accurate internal records.
• Support warranty reporting and documentation compliance.
• Ensure delivery documents (PODs, collection notes) are complete.
• Produce regular and ad-hoc internal/customer reports.

Person Specification

• Highly organised and process driven
• Strong communication skills (written and verbal)
• Customer-focused with a professional and proactive approach
• Detail-oriented
• Comfortable working across departments
• Strong administration background
• Familiarity with Microsoft Suite
• Analytical thinking and problem-solving ability
• Knowledge of import/export processes (advantage)

To be considered for this role, please upload your CV or contact Naomi on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.