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Customer Service Administrator

Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Romford
Industry: Administration and Office Support
Reference: HQ252_1713799138
Contact Name: Naomi Gibbs
Contact Email:
Job Published: 22 April 2024
Job Description

Do you have experience as a Customer Service Administrator and are you currently seeking your next opportunity? If so, please read on.

Vibe Recruit's client is looking to appoint a Customer Service Administrator on a full time, permanent contract.

Location: Romford

Working hours: 40-hour week. You will work an 8-hour shift on a rota basis between the office opening hours of 8 till 6.

Salary: Starting salary of £24,000, rising to £26,000 following probation.

The primary purpose of the Customer Service Administrator is to deliver service excellence for both the company and its customers by working in the Client Services team. You will assist the Client Services Team Leader to provide services to clients and also assist agents in the field.

Duties of a Customer Service Administrator: -

  • Import and export of client files onto the CRM system, Utility Manager.
  • Produce and send required reports on a daily, weekly, and monthly basis.
  • Review and quality check field agents results prior to exporting them to clients.
  • Answer queries from field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers.
  • Answer incoming calls from field agents to record the outcomes on CRM system, Utility Manager.
  • Cover team workloads to a sufficient level during staff absence to ensure our clients receive a consistent service.

Skills & experience of a Customer Service Administrator: -

  • Must be adaptable, flexible, and react positively to change.
  • Good work ethic with the ability to work within defined timescales.
  • Be approachable and motivated.
  • Be able to work in a team environment and be able to multitask.
  • Preferably have experience in an office-based team.
  • Preferably have experience in the utility industry.
  • Preferably have experience in the debt resolution and collections process.
  • Be proficient in Microsoft Office, and able to adapt to custom built CRM systems

To be considered for this role, please upload your CV or call Naomi on 07506 949615 for more information.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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