Customer Service Administrator

Vibe Recruit is recruiting for a Customer Services Administrator on behalf of a leading manufacturing client in Blackwood.

This is a fantastic opportunity for an organised and customer-focused professional to join a busy team, supporting customers and internal departments to ensure orders are processed accurately and delivered on time.

Location: Blackwood
Salary: £26,000 per annum
Hours: Monday to Friday, 08:30 - 17:00

Key Responsibilities:

• Process and manage customer orders from receipt through to delivery.
• Liaise with Planning, Logistics, Production, and Sales teams to ensure smooth order fulfilment.
• Build and maintain strong customer relationships.
• Handle customer enquiries, complaints, and delivery issues.
• Maintain accurate customer records and order information.
• Produce customer reports and provide regular updates on order status.
• Support continuous improvement initiatives and identify process improvements.

Requirements:

• Previous customer service or account administration experience, ideally within a B2B environment.
• Strong communication and organisational skills.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Experience using CRM, ERP, or order management systems.
• SAP experience would be advantageous.
• Manufacturing industry experience is desirable but not essential.

If you're looking for a varied customer service role within a fast-paced manufacturing environment, apply today through Vibe Recruit.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.