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Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Oxford
Industry: Administration and Office Support
Reference: CSAALR_1716222907
Contact Name: Ally Ross
Contact Email:
Job Published: 20 May 2024
Job Description

Are you looking for a new office based Customer Service Advisor role? Would you like to join a family-owned company that are super friendly, helpful, and committed to creating a fun and enjoyable working environment for everyone? Join as a Customer Service Advisor and help them continue to grow their fantastic reputation and be part of the team as they expand & grow!

As Customer Service Advisor you will:

  • Correspond with customers via email & the telephone
  • Building great relationships
  • Understand customer requirements and ensure that the company are meeting their needs
  • Deal with customer queries/issues
  • Accurately processing customers' orders received and updating CRM records
  • Ensuring customers are aware of latest offers & services
  • Arrange meetings for the Account Manager to visit customers
  • Make outbound service calls to prompt/take customers order & provide status updates on outstanding orders

The Customer Service Advisor will have:

  • A welcoming, confident and enthusiastic attitude and a professional telephone manner
  • An ability to interpret customer's needs, offer solutions and up sell where appropriate
  • Excellent communication skills at all levels and the ability to correspond with customers via email & on the telephone
  • Build and grow your customer relationships
  • Be a team player, keen to learn, grow & succeed
  • This is not a call centre - for a full job spec, please apply ASAP!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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