Customer Service Advisor/Call Centre Agent

Customer Service Advisor/Call Centre Agent

Job Title: Customer Service Advisor/Call Centre Agent
Contract Type: Temporary
Location: Nantgarw, Rhondda Cynon Taff
Industry: Contact Centres
Reference: OH1_1667992346
Contact Name: Paul Southard
Contact Email:
Job Published: 09 November 2022
Job Description

Vibe Recruit are recruiting for Customer Service Advisors/Call Centre Agents to work with our successful and well-known client who are a 24/7 specialist outsourced Contact Centre business.

Daily responsibilities of this role are:

  • Offering callers support and advice
  • Handling enquiries
  • Answering incoming calls and managing an inbox
  • Performing administrative functions
  • Updating online accounts
  • Processing caller correspondence

Full training is provided, it is desirable for the successful candidate to hold previous customer service experience and must be resilient due to the nature of the calls.

Applicants must hold a valid in-date passport in order to apply, due to a required enchanced DBS check and the successful candidate will need to be computer literate with a willingness to learn and ability to show compassion to others.

Working Hours - Monday to Friday

You will be required to follow a shift pattern consisting of alternating hours anytime between 8am - 8pm. Shift rotas will be released 3/4 weeks in advance and there is slight flexibility.

1 Saturday in every 3 is also required to be worked with 1 weekday off in lieu.

Salary: £10.78 per hour.

This role is available on a temporary to permanent contract following a successful 12-week probabtion period so if you are interested or would like to find out more then please apply today with your CV and a member of the Vibe team will come back to you.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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