Customer Service Coordinator

Vibe Recruit are excited to be recruiting for a Customer Service Coordinator to join a supportive and friendly team within a leading medical nutrition provider. This is a meaningful role where you will be helping patients who require tube-feeding at home, ensuring they receive the supplies and support they need to maintain their quality of life.

You will join the Hospital2Home (H2H) team who work closely with a dedicated nursing service. The role is patient-focused, rewarding, and supported with a structured 3-month training programme to help you settle in confidently.

Key Responsibilities:

• Provide frontline support to patients, carers and healthcare professionals.

• Manage and coordinate patient supply orders.

• Handle inbound calls and emails with empathy and professionalism.

• Maintain accurate records and follow internal procedures.

• Work collaboratively with colleagues to deliver a high standard of service.

Shift Pattern:

• Core hours between 08:00 - 20:00

• Typical shifts: 08:00 - 16:30 / 09:00 - 17:30

• Occasional week block shifts: 10:00 - 18:30 / 11:30 - 20:00 (approx. every 2 months)

• 1 Saturday per month: 09:00 - 13:00 (paid at x1.75)

• Optional on-call (paid at enhanced rate)

What's in it for you?

• 1 day per week working from home

• Free on-site parking

• On-site canteen with Starbucks station

• On-site gym including Peloton bike

• Opportunity for overtime at enhanced rates

• Friendly, supportive workplace environment

About You:

We're looking for someone who:

• Enjoys working as part of a team

• Communicates with care and understanding

• Is organised, reliable and able to work in a fast-paced environment

• Wants a role that genuinely makes a difference

Interested?
Click Apply Now or contact Gemma at Vibe Recruit on 01869 321322 for more information.

We look forward to hearing from you!

Vibe Recruit is acting as an Employment Business in relation to this vacancy.