Customer Service Representative

Customer Service Representative

Up to £26,000 + early finish on a Friday

Full Time, Permanent

My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.

The primary role of the customer service representative is to provide excellent customer service to a global customer base.

As a Customer Service Representative you will be require to:

• Process all customer enquiries and purchase orders in a timely manner
• Take "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints
• Develop strong interpersonal links with internal and external customers
• Take responsibility for customer information in system, monitoring and updating to ensure accuracy
• Work with other departments including finance, production, purchasing and logistics to ensure high levels of service are achieved and customer expectations are met.
• Develop and build strong working relationships with internal sales and new business development teams.
• Contribute to the development of the department by challenging current practices and identifying areas for improvement.

In order to be successful in this role, you will need:

• Proven track record customer service or internal sales role preferable
• Good IT skills including Microsoft Office and ERP/MRP systems
• High level of attention to detail
• Excellent understanding of outstanding customer service
• Process driven and great attention to detail
• Good communication and organisational skills
• German language (desirable)

This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 - 16.30 Friday 08.00 - 14.30

For immediate consideration, please forward your CV to Saskia at Vibe Recruit today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.