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Customer Service Supervisor

Customer Service Supervisor

Job Title: Customer Service Supervisor
Contract Type: Permanent
Location: Bridgend
Industry: Administration and Office Support
Reference: HQ00010140_1674227193
Contact Name: Michaela Bennett
Contact Email:
Job Published: 20 January 2023
Job Description

My client based in Bridgend are seeking a Customer Service Supervisor to join their team.

This company are offering a competitive salary of £28-29,000pa aswell as a host of other benefits.

This is an exciting, permanent vacancy that is based in the Bridgend office.

Your role as Customer Service Supervisor will involve co-ordination of a busy Customer Services Administration team to ensure customer orders, invoices and credit notes are processed in a timely manner, and that stock levels are maintained.

This is predominantly an administrative role with supervisory duties to a team of 2.

Your duties will include:

  • Day to day supervision, support and guidance of the Customer Service Team

  • Confirmation that all orders, invoices and credit notes are processed correctly by the team.

  • Ensure both internal and external customer calls, emails and general enquiries are responded to in a timely manner.

  • To supply information to both internal and external customers such as part numbers, prices, stock availability and anticipated delivery lead time confirmation.

  • Liaise with Procurement and Production departments to satisfy orders.

  • To ensure the team delivers best in class service delivery to both internal and external customers.

  • Welcome the prospect of supporting best practice culture, whilst striving for continuous improvement within the Customer Service process.

  • Provide cover for team member absence / holidays.

  • Preparation of Key Performance Indicators (KPI's) to clearly display the departmental performance with regards to OTIF, days late vs promise etc….

  • Responsible for producing the weekly delivery schedule for production and customers

  • Producing Month End Master Figures for Finance

  • Updating Sales records

  • Maintaining Stock records, updating with returns, transfers to external storage facility.

  • To perform other reasonable work as requested by the Customer Services Manager.

  • Provide reports on departmental performance to senior management/directors as requested/required.

  • Work closely with the manufacturing team and attend the daily GEMBA & Production meetings.

  • Ensure high standards of 5S are maintained by the team at all times.

Essential skills required:

* Experience working within a customer service role.

* Team leadership/Supervisory experience.

* Customer facing experience.

* Computer literate including Microsoft office (especially EXCEL).

* Experience of using ERP / MRP systems.

* Excellent written and verbal communications skills.

* Negotiation.

* Attention to detail.

* Confident communicator and able to deal with complex customer service activities.

* Able to work accurately under pressure.

* Team leadership / supervisory experience.

* Continuous improvement.

If you're interested in this role please get in touch immediately.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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