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Customer Services Officer

Customer Services Officer

Job Title: Customer Services Officer
Contract Type: Temporary
Location: Farnborough
Industry: Contact Centres
Reference: DH200524_1716219198
Contact Name: Dawn Halford
Contact Email:
Job Published: 20 May 2024
Job Description

Customer Service Advisor

Here at Vibe Recruit we are assisting our client recruit for a Car Scheme Advisor to join the team on a temporary basis.


  • Provide a highly professional level of service to each customer by understanding the enquiry (telephone or email); gathering and researching information, whilst taking responsibility for the accuracy of the information provided to both internal and external customers.
  • Administering Group Employee Vehicle related Operational activities, HR activities such as GSCO processes, Salary deductions, Fuel Cards & Driver Licence checking.
  • Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily Operational activities.
  • Responsible for delivering positive weekly & monthly KPI's for Group Car Schemes.
  • Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.
  • Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering.

Skills & Experience

  • Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable.
  • Well-developed analytical and information gathering experience as well as possessing a good commercial awareness.
  • Effective, proactive communicator and collaborative team member; able to prioritise and ensure deadlines are met through effective time management.
  • Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.
  • Great eye for detail with sound knowledge of all Microsoft Office packages.

If this role is of interest, then please click apply or for more information please call 01869 321322

Pay is £13.95 - £16.97

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

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