Customer Support Advisor

Would you like to work in a blended role in customer services? With 3 days at home and two in office? Do you have a high attention to detail and enjoy reading and checking data and giving high levels of customer service? Do you have previous experience in an office in a customer service environment? Join our client as a Customer Support Advisor and enjoy a great array of benefits.

As Customer Support Advisor you will:

• Build strong relationships with customers by offering support and advice
• Explain the benefits to the customers to help them with their registration for the first time
• Accurately log and maintain records of customer contact, activity and outcomes on the CRM system
• Provide accurate and clear information
• Be first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
• Deal with arounbd 30 cases a day
• Speak with customers regarding payment of their subscription fee as a new or renewing customer
• Actively participate in team meetings to share and exchange information

As Customer Support Advisor you will have:

• Previous experience in a customer service environment
• Working knowledge of data management and data analysis
• Demonstrable experience of process improvement
• Education to degree level (or equivalent)
• Highest accuracy and attention to detail
• Strong organisational skills
• Detailed working knowledge of Excel to Intermediate or Advanced level
• Good knowledge of other MS Office applications
• Articulate with a confident telephone manner
• Strong communicator with good interpersonal skills
• Commitment to provide excellent customer service at all times
• A flexible approach

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.