W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9wawjlifjly3j1axqvanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

eCommerce Manager

eCommerce Manager

Job Title: eCommerce Manager
Contract Type: Permanent
Location: Cardiff, Wales
Industry: Permanent and Executive Recruitment
Reference: HQ00007255_1637172761
Contact Name: Alex Milton
Contact Email:
Job Published: 17 November 2021
Job Description

eCommerce Manager

£50,000 + benefits

Cardiff ( Nantgarw )

We are looking for an experienced eCommerce Manager, reporting to the Director of Logistics of a household name retailer on the outskirts of Cardiff. This role would be multi-site and you may be expected to work between the Nantgarw and Treorchy Distribution Centres.

As eCommerce Manager you will be focused on delivering exceptional service and customer satisfaction for a leading brand of clothing, accessories and jewellery. The ideal candidate would have a proven track record in an E-fulfilment environment, with a strong focus on demonstrating ROI through monitoring and reporting of key KPI's. An understanding of direct to customer networks would be an advantage.

You will:

- Be responsible for the day-to-day operations of the network
- Monitor the network to ensure operations are meeting defined service level agreements and implements corrective actions as needed.
- Be a systems expert for fulfilment management systems.
- Be a key partner for operations, customer care and merchandising in updating/changing system parameters to support sales strategies.
- Effectively manage the eCommerce fulfilment team to appropriately support the daily operational goals.
- Have a strong emphasis on team building and development
- Regularly review processes of the fulfilment of eCommerce orders to improve productivity and maintain best in industry practices, with an aim to continuously improve.
- Act as key interface with Customer Service and Operations in identifying, mitigating and solving customer experience challenges and escalations
- Be responsible for key metrics determining health of direct fulfilment network

This is a highly responsible role with great variety and job satisfaction. You will benefit from a great working environment and competitive salary. If you think you are a personable and approachable individual, with the drive and will to succeed in a fast paced environment and enjoy interaction with people, please apply!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Get similar jobs like these by email

By submitting your details you agree to our T&C