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Sales Executive

Sales Executive

Job Title: Sales Executive
Contract Type: Permanent
Location: Oxford
Industry: Contact Centres
Reference: BDEALR_1710145487
Contact Name: Ally Ross
Contact Email:
Job Published: 11 March 2024
Job Description

Would you like to work in a blended role in customer services? With 3 days at home and two in office on Thursday and Friday? Do you have a high attention to detail and enjoy reading and checking data and giving high levels of customer service? Do you have previous experience in an office in a customer service environment? Join our client as a Customer Support Advisor and enjoy a great array of benefits.

As Customer Support Advisor you will:

  • Build strong relationships with customers by offering support and advice
  • Explain the benefits to the customers to help them with their registration for the first time
  • Accurately log and maintain records of customer contact, activity and outcomes on the CRM system
  • Provide accurate and clear information
  • Be first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
  • Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
  • Actively participate in team meetings to share and exchange information

As Customer Support Advisor you will have:

  • Previous experience in a customer service environment
  • Working knowledge of data management and data analysis
  • Demonstrable experience of process improvement
  • Education to degree level (or equivalent)
  • Accuracy and attention to detail
  • Strong organisational skills
  • Detailed working knowledge of Excel to Intermediate or Advanced level
  • Good knowledge of other MS Office applications
  • Articulate with a confident telephone manner
  • Strong communicator with good interpersonal skills
  • Commitment to provide excellent customer service at all times
  • A flexible approach

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

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