Security Officer

Vibe Recruit are looking for a Band 3 Security Officer for our NHS client based in Cambridge.

This is a temporary ongoing position, with a 4 on 4 off working rota (12 hour shifts)

Job Summary:

• The role of a Security Officer is to support the Trust Security department in the delivery of security services to the Trust.
• The post holder will provide direct immediate response to all Trust security incidents, managing the situation as the first responder, and making assessments for wider escalation in keeping with a security and healthcare environment.
• The post holder will be involved daily in high level impact & intense situations, requiring the regular use of conflict management and physical intervention, resulting in a physical and mentally demanding role.
• The post-holder will provide a security presence by undertaking regular patrols, both externally and internally, around the Trust, interacting with site users, observing for any suspicious activity, and undertaking dynamic risk assessments of the situation to deal with as appropriate.
• The post-holder is responsible for maintaining a professional approach to their work and responding in a rapid manner to all security and emergency incidents

Job Duties and Responsibilities:

1. Work with the management team in the delivery of a 24/7 security service within the Trust and to assist and support colleagues within the clinical and non-clinical services.

2. Support Trust Security in delivering the Trust values of 'safe, kind and excellent' within the security service.

3. Demonstrate excellent communication, customer service, negotiation, and interpersonal skills in all contacts with staff, contractors, patients, and visitors and external bodies in respect of cultural and language difficulties, whether communicating verbally, in writing, or by electronic means.

4. Providing initial response, attend all emergency assistance responses, thus engaging directly with patients through both verbal and non-verbal communication, and when required, use physical intervention either individually or as part of a team, to mitigate risk and harm to life and property.

5. Respond to alarm activations in support of Trust staff and property, taking immediate decision making and actions in relation to occurrence, and escalating incident management accordingly.

6. Carry out investigations (including gathering of information/evidence) involving theft, assault or criminal (malicious intent), from across the site.

7. Ensure general safety of the site and external premises; reporting any concerns to the relevant departments and ensuring where possible safety precautions are in place prior to any fixes.

8. Provide dedicated support in dealing with emergency situations such as Major Incidents and/or Critical Internal Incidents.

9. To have full knowledge and a clear and concise understanding of all the security operating systems including; radios, body worn cameras and security technical systems.

10. Deal with queries and call escalation, when received, resolving internal service challenges, as well as external queries, prioritising the emergency incidents accordingly.

11. The post holder will be expected to remain calm and polite under pressure offering solutions and/or escalating as appropriate.

12. Liaise and communicate with varying departments, Trust staff, patients, visitors and contractors as part of their daily duties, ensuring a professional and courteous service as well as dealing with general queries, customer satisfaction, complaints and any other service issues that may arise.

13. Deal with sometimes complex, sensitive and often contentious issues when delivering the Security service.

Vibe Recruit is acting as an Employment Business in relation to this vacancy.