Senior Contracts Executive

Essential Duties and Responsibilities:

• To be the focal point for contracted customers and ensure all orders are processed in line with the contractual service levels. .
• Ensure all contracted customers receive high level of customer service.
• Provide all contracted customers with status reports as agreed within the customer contracts.
• Assist in the approval process for quotes & invoices.
• Order materials required in support of contracts, ensuring on time delivery.
• Manage subcontractors related to each contract, ensuring compliance of agreed service levels and contractual obligations
• Assist in management of any warranty activities for contracted components.
• Ensure all tasks relating to the Contractual Agreement are fulfilled within the time frame requirements.
• Arrange, prepare and represent the business at customer performance review meetings
• Ensure all contractual data is recorded and assist with monthly KPIs
• Liaise with other departments to ensure customer service levels maintained.

Person Specification:

Essential:

• Computer literate with a good working knowledge of Microsoft office
• A willingness and enthusiasm to learn.

Desirable:

• Previous working knowledge of Quantum IT system is an advantage but not essential.

Personal Qualities:

• Good communication skills and attention to detail.
• Ability to work using own initiative.
• Able to work within a small team of highly motivated individuals in a fast moving entrepreneurial, agile environment.

For more information please contact Naomi on 07506 949615.