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Software Support Engineer

Software Support Engineer

Job Title: Software Support Engineer
Contract Type: Permanent
Location: Swansea
Industry: Administration and Office Support
Reference: 11469_1694703153
Contact Name: Kayleigh Boyland
Contact Email:
Job Published: 14 September 2023
Job Description

Are you a passionate Software Support Engineer who loves what you do, but would like to work for a company that truly cares about your progression and development?

We are currently recruiting for a Software Support Engineer in Swansea to join a leading expert in Medical Technology.

Software Support Engineer Key Responsibilities:

  • Maintain and improve the existing software and hardware system, providing day-to-day support, and ensuring optimal performance and data integrity across numerous suites.
  • Develop the in-house EDC solution allowing integration of various APIs.
  • Maintain, support, and improve the existing Image Analysis Software with a particular focus on ensuring accuracy and integrity of the data.
  • Maintain and improve, through integration, the separate analytics software package ensuring no commercial restrictions.
  • Generate one unified clinical system allowing users to move seamlessly between applications and features from set-up to data delivery.
  • Build in key features to enhance performance; EDC, ePRO, eCOA, eConsent, API.
  • Safeguard data with robust backup systems, advanced data encryption and audit trails.
  • Provide support and infrastructure ensuring maximum performance.
  • Ensure documentation is inspection ready. Documentation must meet inspection requirements and must be updated with each release.
  • Proactively support the development of a business-wide document management system that captures inputs from design/development/clinical/regulatory and manufacturing department.

Software Support Engineer Desired Experience:

  • SQL database design, development, implementation, and query construction using industry standard tools (SQL Server, Microsoft SQL Server Management).
  • Device interfacing via Serial COM, Bluetooth, Wi-Fi etc.
  • Powershell script development for file management/cloud storage (Sharepoint/Azure).
  • Collection of web-based customer data using standard analytics packages.
  • Maintaining a high level of documentation and validation reports on the tools developed.
  • Familiarity with Data Protection Rules and Regulations.
  • App development.

Software Support Engineer Benefits:

  • £30,000 - £35,000 per annum.
  • 25 days holiday plus bank holidays.
  • Pension contribution 5%.
  • Career progression opportunities.
  • Employee Assistance Programme.
  • Monday - Friday, Days, hours negotiable.

For immediate consideration, please forward your CV to Kayleigh at Vibe Recruit today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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