Customer Account Manager

We’re looking for a bubbly, enthusiastic, and highly organised Customer Account Manager to join our client growing team. In this front-facing role, you'll play a vital part in nurturing customer relationships, keeping production on track, and ensuring smooth communication across departments.

This is a fantastic opportunity for someone who loves people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

Salary: Circa £25,000 per year

Day shift / Full-Time/Minimum 6 months contact

Key Responsibilities:

• Be the first point of contact for customers, building strong and positive relationships.
• Manage daily production schedules to ensure stock levels are aligned with customer needs.
• Accurately process sales orders and coordinate with purchasing on materials.
• Liaise regularly with the Production Manager, Warehouse Manager, and Technical Manager.
• Organise dispatches by working closely with haulage companies and preparing dispatch documentation.
• Set up and maintain Bill of Materials and packing specification data.
• Process pick and pack requests using our in-house stock system.
• Produce weekly/monthly customer stock reports.
• Reconcile consumption of goods against orders in a timely and accurate way.
• Support the ongoing implementation of our BRC and IMS quality management systems.

Performance Will Be Measured By:

• Stock accuracy and data integrity.
• Delivery performance (On-Time-In-Full – OTIF).
• Customer feedback, satisfaction levels, and complaint resolution.
• Efficiency and accuracy in planning and order processing.

What We’re Looking For: Essential Skills & Attributes:

• Confident communicator with a friendly, proactive approach.
• Great at building and maintaining relationships.
• Organised, detail-focused, and able to juggle multiple tasks.
• Knowledge of production flow, lead times, and packing processes.
• Sales and purchase order processing experience.

Desirable (but not essential):

• Experience using Sage Line 50.
• Familiarity with stock management systems and MS Access/Publisher/PowerPoint.
• Previous experience in a manufacturing or production environment.

Qualifications:

• GCSEs (or equivalent) in Maths & English.
• Comfortable using Microsoft Excel and Word.
• IT proficiency is a must—additional training (e.g., ECDL, NVQ Level 3 in Customer Service) is a bonus.

Personality Fit:

• Outgoing and enthusiastic – a natural people person.
• Calm under pressure and a great problem-solver.
• Team player with a “can-do” attitude who takes initiative.
• Always willing to go the extra mile for a customer.

Ready to apply?
Join a team that values positivity, precision, and people-first service. Let your personality shine while helping our client succeed!