Customer Operations Administrator

Customer Operations Administrator
Cwmbran

We're looking for a Customer Operations Administrator to join our client's team. This role is all about ensuring customer orders are processed smoothly - from order entry and documentation through to logistics and customer updates.

What you'll do

• Accurately process and manage customer orders.

• Prepare and issue documentation (acknowledgements, invoices, export paperwork).

• Coordinate shipment dates with planning, couriers, and subcontractors.

• Keep customers updated on order progress and resolve queries quickly.

• Generate quotes, invoices, and maintain accurate records of stock and rentals.

• Work closely with Sales, Supply Chain, Production, and Planning teams.

• Ensure compliance with export/trade regulations and internal policies.

• Produce reports and maintain accurate documentation.

What we're looking for

• Strong administration background with great attention to detail.

• Confident communicator, both written and verbal.

• Organised, adaptable, and able to prioritise in a busy environment.

• Proficient in Microsoft Office; knowledge of import/export processes a plus.

• Customer-focused, resilient, and a true team player.

The role is working 7.30am - 4pm Monday to Thursday and 8am - 2pm on a Friday, On site in Cwmbran.

If interested please click apply today!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.