Operations Manager

Operations Manager

Blackwood

Up to £35,000 + Benefits

Permanent

An exciting opportunity has arisen with my client in Blackwood for an Operations Systems Coordinator to join their team.

This role is for someone who is confident, friendly and structured with an excellent commercial acumen. You'll need to be extremely organised, with a focus on customer service and have excellent communication skills.

The company offer a supportive and friendly atmosphere along with excellent benefits and company bonus scheme.

The purpose of the Operations Systems Coordinator role is to efficiently co-ordinate and manage all the operational requirements of a fast paced, multi contract, facilities management division.

The role is responsible for all works orders and associated activities that transition through the internal operations team to provide the best possible service to the customer base via our mobile building fabric teams and sub-contractor partners.

You will be responsible for:

• The fulfilment of customer works orders to achieve the defined customer requirements (SLA's) and our own internal key performance indicators. A key element of the role is to ensure all associated materials, equipment, site access (Customer approval) and labour is ordered/planned so each, and every works order is seamlessly delivered on time, in full.
• Ownership of daily commercial performance by reporting of delivered sales vs budget sales and justifying variance.
• Collation of monthly forecast data from respective teams to produce rolling 3-month sales forecast and notify senior management team of any variations to budget.
• Drive the internal team to maximise performance and ensure timely and accurate input of data into various systems (Verisae/Epix/Sage 200).
• Collation of information to demonstrate daily performance and lead morning pulse meeting.
• Daily KPI analysis to establish root cause target failures and drive continuous improvement and growth.
• Manage internal team capacity accordingly.
• Ensure effective working with internal departments including procurement, warehouse and finance to ensure seamless delivery of service and timely invoicing while working closely with the technical team for guidance and advice when required.
• Communicate effectively with customers and suppliers to demonstrate control and build relationships.
• Fulfil the on-call requirements of the FM team by forming part of the on-call rota.

If this role is of interest and you would like more information please get in touch with Michaela Parker on

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