Customer Service Agent

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.