Service Manager

Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our client's service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a passion for customer service, and a solid understanding of mechanical systems. This role is crucial in driving the performance of our team while maintaining operational excellence.

Duties

• Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring their needs are met.
• Train and mentor staff on best practices in customer interaction, upselling techniques, and cash handling procedures.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Maintain accurate records of service transactions, including cash handling and inventory management.
• Collaborate with other departments to enhance overall service offerings and improve customer experience.
• Ensure compliance with health and safety regulations within the service area.
• Stay updated on industry trends and advancements to implement innovative solutions within the department.

Qualifications

• Proven experience in a managerial role within a service environment is essential.
• Strong customer service skills with a focus on building lasting relationships with clients.
• Experience in upselling products or services to enhance customer satisfaction and drive revenue.
• Proficient in cash handling procedures with a keen eye for detail.
• Mechanical knowledge is highly desirable to assist in troubleshooting and guiding staff effectively.
• Excellent communication skills, both verbal and written, with the ability to lead a team effectively.
• Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

If you are passionate about delivering outstanding service and leading a dynamic team, we invite you to apply for this exciting opportunity as Service Manager.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.