Facilities Manager

Our client provides serviced apartments in the heart of Cardiff, and are looking to add a dedicated Duty Manager to the dynamic team.
The perfect candidate would be ready to work in a shift-based customer facing role, to deliver the very best guest experience.

Reporting to the Operations Manger, as a Duty Manager you will be responsible for:
Guest check-in and check-out,
Apartment inspections
Ensuring that all guest queries or requests are handled in a polite and efficient manner, within acceptable timeframes.
As the ultimate brand representative, the companies reputation is in your hands. If you strive for high standards and are confident you can deliver a personalised and friendly service, then we want to hear from you.
What makes a brilliant Duty Manager?
Ability to work without supervision, polite and helpful to both colleagues and guests
Receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn
Personalise each interaction with a guest
Understand and exceed guest expectations and needs
Possess a positive, motivated, friendly, trustworthy outlook whilst on duty
Essential qualities:
Possess a passion for hospitality
Extremely approachable and professional
Willingness to work flexible shift patterns across 7 days a week
Full, clean driving licence

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.