Collections Advisor

Vibe Recruit are proud to be supporting our client in their search for a Collections Advisor, a key role focused on protecting company assets through effective management of overdue or outstanding balances from customers and suppliers.

This is an excellent opportunity for someone with strong communication skills, attention to detail, and a proactive mindset to join a dynamic, supportive team.

What you'll be doing

• Managing a portfolio of customer accounts that have fallen into arrears or need attention to ensure smooth operation.
• Acting as a designated point of contact for assigned customers, providing clear and professional communication at all times.
• Taking timely and appropriate action on overdue accounts using the Collections workflow system.
• Maintaining arrears levels and debt age profiles in line with team objectives, ensuring effective follow-up and resolution.
• Identifying and referring any potentially vulnerable customers to the Recovery team or management.
• Supporting the wider team by sharing responsibilities such as phone cover, statements, and group email management.

What we're looking for

• Previous experience in Collections or Recoveries (desirable but not essential).
• Background in Accounting or Legal environments beneficial.
• Strong communication skills across all platforms - phone and email are essential.
• Analytical and objective approach to problem-solving.
• Knowledge of DPA, CCA, FCA, TCF, and Money Laundering regulations (desirable).
• A strong team ethic with a collaborative mindset.

Monday to Friday - 6 month fixed term contract 37.5 hours a week

This is a fantastic opportunity to join a forward-thinking organisation where your contribution will make a real difference.

If you're driven, professional, and ready for a new challenge - we'd love to hear from you!

Please call Gemma for more information 01869 321 322 click apply .....

Vibe Recruit is acting as an Employment Business in relation to this vacancy.