Complaints Investigator - Nights

Are you detail-driven, quality-focused, and passionate about maintaining high standards in medical device manufacturing?
Vibe Recruit are proud to be working with a global healthcare leader to recruit for a Quality Systems Support position within their Complaints Department. This is a fantastic opportunity to join a company committed to improving lives through innovation and excellence.

About the Role

You'll play a key role in supporting the Complaints Department, ensuring compliance with quality procedures and contributing to the continuous improvement of systems and processes.
Working on a 4 on / 4 off continental night shift (7pm - 7am), you'll investigate customer product returns, identify root causes, and support the development of effective and compliant quality systems.

Key Responsibilities

• Conduct investigations on customer-returned products in accordance with site and divisional procedures

• Support the development, implementation, and enhancement of Quality Systems and processes

• Liaise professionally with global colleagues and Customer Service teams

• Troubleshoot and analyse product complaint data using electronic equipment and software applications

• Promote and adhere to Health & Safety standards, reporting improvements where identified

• Uphold the company's Code of Conduct in all communications and interactions

About You

• Strong attention to detail and commitment to compliance

• Experience in a technical, laboratory, or quality systems environment (medical devices experience advantageous)

• Excellent communication and organisational skills

• Confident using electronic systems and investigation tools

Why Join?

• Opportunity to work with a world-class healthcare company

• Join a collaborative, professional team supported by Vibe Recruit

• Competitive £16.49 per hour rate

• Excellent work-life balance with 4 on / 4 off nights (7pm - 7am)

• Modern, inclusive, and supportive working environment

Interested?
Apply today with Vibe Recruit and take the next step in your quality career with a global healthcare leader. For further information please call Gemma 01869 321 322

Vibe Recruit is acting as an Employment Business in relation to this vacancy.