Customer Operations Administrator Service Warranty

Customer Operations Administrator - Service & Warranty

Our client based in Cwmbran is seeking a Customer Operations Administrator to manage the full end-to-end RMA and warranty repair process. The role ensures customer returns are processed efficiently, repairs are tracked accurately, and clients receive clear and timely updates.

You will work closely with internal teams and Account Managers to coordinate global returns, ensure compliance with warranty terms, and maintain accurate records.

Key Responsibilities

• Manage and acknowledge customer RMAs.

• Coordinate collections, shipments, and return deliveries (UK and international).

• Issue repair quotations and invoices where applicable.

• Communicate updates and delays to customers throughout the repair process.

• Liaise with service teams to monitor repair progress and arrange disposal of unrepairable units.

• Maintain accurate system records and documentation, ensuring compliance with reporting requirements.

• Produce regular and ad-hoc service and warranty reports.

About You

• Highly organised and process-driven.

• Excellent communication skills, both written and verbal.

• Strong attention to detail with a customer-focused mindset.

• Confident working across departments and managing multiple priorities.

Skills & Experience

• Solid administrative background.

• Proficient in Microsoft Office applications.

• Analytical and problem-solving skills.

• Knowledge of import/export processes is advantageous.

Salary

£24,570 per annum.

Hours of work

Monday - Thursday 7:30am-4pm

Friday - 7:30am-1pm

Benefits

• Company pension scheme
• Healthcare cash plan
• Life assurance
• Parental Leave
• Profit share / Bonus scheme

To be considered for this role, please upload your CV or contact Naomi on 07506 949615.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.