Customer Service Coordinator

Location: Maidenhead
Pay Rate: £13.50 per hour
Hours: 37.5 hours per week (Monday - Friday)
Shifts: Between 08:00 - 20:00 (typically 08:00-16:30 / 09:00-17:30)
Occasional Shifts: 10:00-18:30 or 11:30-20:00 (one week block every 2 months)
Saturday Work: 1 Saturday per month (09:00-13:00, paid at x1.75 overtime rate)
Additional: On-call segments paid at an enhanced rate

Vibe Recruit are excited to offer an excellent opportunity for a Customer Service Coordinator to join a friendly and supportive team within a company dedicated to improving patients' quality of life.

Our client is a respected manufacturer of specialist medical nutrition products and feeding equipment for patients who are fed internally (via feeding tubes). Their Hospital2Home (H2H) service plays a vital role in supporting patients once they are discharged from hospital and continue their nutritional care at home.

As a Customer Service Coordinator, you'll be a key point of contact for patients, carers, and healthcare professionals-ensuring every patient receives the highest level of service and support. You'll be working closely with the company's dedicated nursing service, who handle the clinical aspects of patient care, while you manage the coordination and communication that keeps everything running smoothly.

This is a fantastic opportunity for someone who enjoys helping others, thrives in a team environment, and wants a role where they can truly make a difference.

Key Responsibilities

• Act as the first point of contact for patients, carers, and healthcare professionals.
• Manage patient orders and coordinate deliveries of specialist feeding products and equipment.
• Maintain accurate records and documentation in line with company and healthcare standards.
• Liaise with internal departments to ensure smooth communication and efficient service delivery.
• Provide compassionate and professional support to patients throughout their care journey.

What We're Looking For

• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational ability.
• Previous experience in customer service, healthcare administration, or a related field (advantageous but not essential).
• A team player with a caring attitude and a desire to make a positive impact.

What's on Offer

• Hybrid working: Option to work from home 1 day per week.
• Comprehensive 3-month training programme led by an in-house trainer.
• Free on-site parking.
• Modern offices with an open-plan layout and supportive team culture.
• Onsite canteen including a Starbucks station.
• Onsite gym with a Peloton bike.
• Overtime opportunities paid at an enhanced rate.

If you're passionate about delivering exceptional customer care and want to work for a company that values compassion, teamwork, and quality service - we'd love to hear from you.

Apply today with Vibe Recruit! or call Gemma for further information 01869 321322 .....

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Vibe Recruit is acting as an Employment Business in relation to this vacancy.