Compliance Manager

My client based in Romford is looking for a Compliance Manager to join their team. The purpose of the role is to ensure the company is adhering to all it's legal, compliance and regulatory obligations.

You will be responsible for designing, developing, monitoring and actioning clear processes across the company around such areas as Complaint handling, Subject Access Requests, Freedom of Information Requests, DPA/GDPR and any other compliance requirements.

Working closely with the Head of Compliance to assess and agree the right course of action for any legal action against the company or any of its employees.

Deputising for the Head of Compliance and representing the company with its clients, regulators and other external parties.

As a Compliance Manager your role will be to:

• Ensure clients customers are treated in a fair and consistent manner.

• Manage the process relating to client's customer complaints, disputes and/or DSARs.

• Take ownership of individual cases from receipt to conclusion ensuring the highest standards of customer care and resolve them satisfactory and in accordance with internal, our clients and HMCTS principals.

• Ensure all complaints are handled within internal/external regulations and timescales.

• Maintain accurate records on internal & external systems providing a clear and concise audit trail

• Promote a risk and compliance aware culture throughout the business through training and regulatory updates

• Provide key compliance & risk information, advise and guidance to the business

• Adhere to and maintain compliance with legal and internal processes and procedures

• Keep up to date with regulatory and legislative changes

• Analyse trends and root causes of complaints.

• Review of legal policies & procedures

• Act as the company Data Protection Officer

• Periodically conducts audits and reviews to ensure execution of compliance standards

• Ensure KPIs and Compliance Audit results are consistently achieving expectations.

• Provide support, cover, assistance and or guidance to other Quality Assurance/Compliance team members as required.

• Consult with attorney's and other professionals on compliance and legal matters

Skills and Experience:

• Previous experience of working as a compliance officer or compliance manager

• Previous complaint handling and investigation experience, ideally within a regulated environment

• Previous knowledge and experience in Data Protection and GDPR

• Knowledge of HMCTS principals

• Hands-on experience with a variety of reporting operations and procedures

• Excellent communication skills required including strong written and verbal

• Ability to build and develop relationships at all levels

• Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines

• Computer literate (good knowledge of Excel, Word, Power-Point)

• The ability to remain calm whilst under pressure

If you're interested please get in touch asap.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.