Customer Service Administrator

Customer Service Administrator
My client is looking for an individual to join their fast-growing team that will assist the Client Services Manager to provide our services to their clients and assist their agents in the field.

Skills and Experience
Must be organised and follow protocols to deliver a high and consistence service.
Must be adaptable, flexible, and react positively to change.
Good work ethic with the ability to work within defined timescales.
Be approachable and motivated.
Be able to work in a team environment and be able to multitask.
Be able to plan and efficiently manage own workload.
Be proficient in Microsoft Office, and able to adapt to custom built CRM systems.
Preferably have experience in an office-based team.
Preferably have experience in the utility industry.
Preferably have experience in the debt resolution and collections process.

Key Responsibilities and Duties
Complete team workloads including but not limited to the following:
Import and export of client files onto our CRM system, Utility Manager.
Produce and send required reports on a daily, weekly, and monthly basis.
Review and quality check our field agents results prior to exporting them to our clients.
Answer queries from our field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers.
Keeping field agents informed of relevant information including stops and goes at the Warrant stage.
Answer incoming calls from our field agents to record the outcomes of warrant days on our CRM system, Utility Manager.
Cover team workloads to a sufficient level during staff absence to ensure our clients receive a consistent service.
Communicate with our clients, field agents, and third-party suppliers directly.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.