Customer Service Administrator

Customer Service Administrator

£26,500 + company pension & excellent opportunities for career growth

Treorchy

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Administrator you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in their customer service approach

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.